GENERAL TERMS AND CONDITIONS OF SALE

The General Terms and Conditions of Sale that appear on our website ( www.relber.com ) contain legal information regarding your rights in accordance with the regulations on distance contracts and electronic commerce.


 
SCOPE AND CUSTOMER BASE:

The following General Terms and Conditions of Sale apply to orders placed by our customers on our website www.relber.com, which belongs to RELBER, SA. Our company will not accept conditions from the customer or third parties that differ from ours, except in cases where their validity has been formally consented to.  


 
OFFER AND REGISTRATION:

www.relber.com  is a publicly accessible online portal where you can purchase our products.


 
CONTRACTING AND GENERAL CONDITIONS OF PURCHASE:

Making products and services available on our website www.relber.com does not constitute a binding offer for the conclusion of any contract for these services.  

The purchase contract for said products is concluded by you, as the customer, upon validating the order in the final step of the ordering process.

Products will be shipped under the following conditions:

  • Delivery schedules are subject to product availability and receipt of payment.
  • Products will be shipped via courier service.
  • Deliveries will be completed within a period of 5-7 days in Europe and 7-9 days for the rest of the world (Excluding Saturdays, Sundays, and public holidays, which are not considered business days). 
  • Payments from outside the European Union are accepted. 
  • Our prices and descriptions are those marked on our website, barring errors or updates. All prices include the corresponding Value Added Tax (VAT).
  • Prices are subject to change in the event of significant fluctuations in raw materials or changes in exchange rates.
  • You can review all items in the “shopping cart”; furthermore, a confirmation message and order summary will be sent to you once you have completed your purchase.
  • The customer will have a specific section called “Account,” where they can register by providing their personal details. Once registered, you will be able to access and modify all information related to your user account (customer details, billing and shipping addresses, passwords).
  • Customers may enjoy various occasional offers during sales periods or specific campaigns. Such offers will be announced on our website and will be applicable during the corresponding periods.

CANARY ISLANDS

Shipments destined for the Canary Islands may be subject to customs management fees (DUA) and/or IGIC, established by the transport agency (MRW).
These costs are not included in the product price or shipping fees and must be paid by the recipient upon delivery.

There are some remote areas where we cannot guarantee that the order will be delivered within the specified time. Please contact Customer Service if you have any questions about whether this applies to you. You will be asked to provide a phone number during the checkout process; this information is important so that the transport company can contact you in case they need additional information and to ensure delivery. You will also be asked to provide an email address to which we will send a confirmation of the order placed.

The contract is concluded when RELBER accepts the order through the purchase of the products and the corresponding email confirming the formalization of the purchase contract. Likewise, it shall apply once you have paid the purchase price by authorizing the payment.  

If, after payment has been made, the company is unable to fulfill your order due to a lack of stock or other related reasons, the company will, of course, contact you within 24 hours to proceed with a refund or to offer an alternative product (The time for the money to be returned will be 15 days, as this may vary depending on the intermediary platforms that handle the process).  


 
PRICES AND PAYMENT:

Zones

Standard Shipping

Express Shipping

Free Shipping
Spain (Peninsula and Balearic Islands) and Portugal (Peninsula)

€4.95

 

 Orders over €35
Spain (Canary Islands, Ceuta, Melilla), Andorra and Portugal (Azores, Madeira)

 

 

 
Europe (Belgium, Czech Republic, Germany, France, Italy, Luxembourg, Netherlands, Sweden)

 

 

 
Rest of Europe and United Kingdom
International (Zone A: Canada, Mexico, USA, Bolivia, Honduras, Morocco, Paraguay, Singapore, Taiwan, Argentina, Colombia, Costa Rica, Peru, Venezuela, Australia, Brazil, Chile, China, Hong Kong, Japan, New Zealand, Panama, United Arab Emirates, Uruguay)

Rest of the world

 

* Any customs duties or additional costs applied to the order in the destination country or city shall be borne by the recipient.*
 



Unless otherwise indicated in the corresponding offer, payment shall be made via PayPal or Redsys; this platform allows for the use of credit or debit cards such as Visa, MasterCard, or similar.  

Some platforms such as “PayPal”, “Visa”, or “MasterCard” have their headquarters outside the European Union or the European Economic Area. Since the level of data protection is not identical worldwide, no transfers of personal data will be made unless said companies guarantee a level of personal data protection identical or similar to ours. Furthermore, the transfer of personal data will be carried out for a specific, explicit, and legitimate purpose, and the transferred data will not be processed in a manner incompatible with those purposes.

For more information, you can consult their privacy policies on the websites of these platforms:



 
RECEIPT OF GOODS:

Upon receipt of the order, it is important that you keep the following recommendations in mind:

  • Check that the number of packages received is the same as indicated on the delivery note provided by the carrier.
  • Observe that the packages are not damaged or open.
  • If there is any anomaly of those indicated in the points above, do not refuse the delivery!, but always note it on the carrier's delivery note by stating "box in poor condition, merchandise pending inspection". Once these checks have been made and any incidents noted, always sign the delivery note with your name clearly written and your Tax ID number (NIF).
  • It is essential to report any incident to our sales department within a maximum period of 15 calendar days from the receipt of the goods (after 15 days, claims for breakage, theft, etc., will not be accepted).
  • In the event that these recommendations are not followed correctly, RELBER will be unable to act and consequently will not be held responsible for any incidents that may occur. Please remember that the goods always travel at the recipient's own risk.